CCTTA.ca In-Club Store

Ryoku,

This is Alex Li, the guy you met last night. Let me explain a little.

First of all, your are right, the store is not open all the time in the club. We have a few staffs who are all players in the club. Whenever somebody is playing in the club, they can take care of the customers there when they are free. Or otherwise, our online store is open 24 hours a day on http://mytabletennis.com. You can get suggestions and recommendations on this forum and buy stuff from the online store.

In addition, the store is running independently from the club. The CCTTA club worker has no access to MyTableTennis.NET store.

And I usually don't do the sales myself unless there is not staff there.

Last night there was House League in CCTTA from 7:30 to 10:30. I was late for the House League because I had another business meeting before that. I arrived at the club at 8:30pm when the club worker told me that a customer is waiting. Then I went to talk to you before I checked with the Hourse League. Here is what I can recall what happened:
- You told me you play offensively, so I recommended you go with a fast rubber.
- You told me you are interested in a cheap rubber and pointing to a DoubeFish rubber, then I recommended you a Butterfly Flextra which is also cheap but better quality and more people use it.
- Then you agreed to take the Butterfly Flextra. I asked you whether you need two sheets for two sides, you said yes.
- You asked me whether I can glue for you, I said Yes.
- You asked me how long it takes and when I can do it for you. I told you it takes 10 minutes, but not sure if I can do it right now, because I haven't checked with the House League, I might have matches to play right away. I asked you whether you want it right now. You said you can wait.
- Then I said I will go to the House League first then I will come back later. You ask me how soon I will come back. I told you maybe half hour. I asked whether you want to paid now, you said No.
- Then I went to the other hall for the House League. When I got there, my match was right about to start. And they asked me to play three matches in a row, because I was late, I got to play all the matches that I have missed earlier.
- After I played all the three matches, I think it was around 9:40, I went back to the store in the other hall but you were not there. There was not many people playing in that hall at that time, but I couldn't find you. I stayed there for a couple of minutes but no sign of you. So I thought you already left.
- Then I came back to the hall with the House League, and stayed there watching and chatting with people until 10:15 or so, then I left. Many people can prove I was there until that time.

So this is what happened. And I understand your feeling when your experience doesn't meet your expectation.

Btw, if you do want to buy from a store that operates all the time, please come to our another store/warehouse at 3555 14th Avenue, Unit 19, markham. We open full time from 10am to 6pm, Monday to Friday.

Best regards,

Alex

That was weird. I went back to the store when I finished matches around 9:40, I didn't see you at the same table. I remember you were playing with a lady, and she wasn't there either. And I stood there in the store for a couple of minutes and no sign of you. Then I left to the other hall.

Anyway, the default pick up location is CCTTA, unless you specify to pick up at the warehouse. The warehouse doesn't open in the evenings and weekends. Please feel free to call customer service 416-800-8569 or email to [email protected] if you have any request.

Alex