TT-Pioneers

they are good, if they have what you want, go for it 

How does TTPioneers compare to Megaspin.net?

They are good ,I got my products in  7 days.

just some input.

Their customer service seems to have gone down comparing with before. I just wanted to share some experience that I am having now.

I placed a order last wednesday, because I like the 2 day express shipping upgrade. However, I went to look at my invoice on thursday. I figure that I made a mistake on one rubber as the colour of the FH and BH rubber turns out to be the same. I figure it was my careless mistake, if they have already shipped the rubber then I would just not care about it.

When I got in contact, the representative said the thing was shipped and I am not able to change it. The representative also tell me that I would be able to track it down on Thursday afternoon. Well, that is alright I thought. However, thursday afternoon, there was no tracking number for me in their website.

On friday I still cannot find a tracking number, so I called them to see what happened. They claimed that the tracking number is in the system was uploaded 15 min ago. I had my computer in front, type in the information for tracking, still not able to get a tracking number. I immediately point that out. (At that moment, I was very unhappy. They claimed that package was send, while on friday they told me they shipped on that day.) Afterward, she told me that the postal code was somehow different. In fact, it was showing the old postal code that I had before. I was confused, so I ask to see if she can confirm my package was send to the right address that I clearly put when I ordered. She couldn't give me a definite answer. She only repeat the same thing that the order will be there next wednesday.

my impression,
1. that 2 day express thing really is just marketing, I should have taken the 20 dollar off coupon instead. I couldn't understand why they shipped a 2-day express package 2 days after it was ordered. That is about the same as sending a normal package if they send me the order the next business day. Eventually I would recieve the package around the same date.
2. their new customer service seems to be not as useful as it use to be. I am sure that they could have modify my order thursday, instead of giving me the talk of "package have been shipped and I could track it."

Cross the finger I think, hopefully the package is really coming to me.

robjkc wrote: I would also say that their customer service is not as good as other places  such as paddlepalace.com, americantabletennis.com, and colestt.com.   If you want something sent out the same day, don't order from ttpioneers.  Also, don't try making a change to your order becuase their computer will tell them that it isn't possible.  Andro is about the only thing they carry that you can't get somewhere else, which is what I ordered from them.  They did weigh the blades for me though and gave them to me in tenth's of a gram. All in all they seem like a decent supplier, but they need a little work with their customer service and responsiveness.

You could order Andro product in US with cheaper price

robjkc wrote: tdragon, thanks for the info.  Who else is US carries Andro?

http://www.catabletennisco.com/store/index.html

Team_Vietnam wrote: Hi fellow Forum members, I was planning to do some last minute Table Tennis equipment shopping for the holidays and I found ttpioneerspingpong.com and I thought that it would be a good place to shop. For those who bought here before, can you tell me about your overall experience? (fast shipping, good customer service, non-broken items, etc.) And for everyone else, can you recommend a good site/online retailer to buy from? Thanks! Team_Vietnam

I would recommend http://tabletennisonly.com/ 

Megasping is expensive. I found paddlepalace and TT-pioneers to be OK.

I agree. I started to order from TT Pioneers about 2 years ago and since that time their customer service is becaming progressivly worse. Also, the selection on both blades and rubbers is much worse and inventories are very low. It looks like this shop is on its way down, which is too bad since it used to the best TT shop in Canada, and one of the best in North America.

check this out: Tom has been around the TT scene for a while and he will write those things only if he he REALLY pissed for VERY GOOD reasons:

Just to update my situation:

Unfortunately, the TTPioneer staff just respond that the order is send to a different address and they have no way to change the dilvery destination.

THAT IS REDICULOUS!

When they mixup something, the first thing to do is to provide a solution to customer!

However, I had responded to their staff and president to fix thing up. We'll see how long my 2-day express order would take.

I haven't had any problems with their customer service before,I was quite impressed of their kindness even when I canceled an order ( the shipment cost was higher than  my order).They have a really nice lady I talked to.I don't know what to say more,sorry for  your problems guys!Give it a try Team Vietnam!

Team_Vietnam wrote: Hi fellow Forum members, I was planning to do some last minute Table Tennis equipment shopping for the holidays and I found ttpioneerspingpong.com and I thought that it would be a good place to shop. For those who bought here before, can you tell me about your overall experience? (fast shipping, good customer service, non-broken items, etc.) And for everyone else, can you recommend a good site/online retailer to buy from? Thanks! Team_Vietnam

varghesep wrote: Team_Vietnam wrote: Hi fellow Forum members, I was planning to do some last minute Table Tennis equipment shopping for the holidays and I found ttpioneerspingpong.com and I thought that it would be a good place to shop. For those who bought here before, can you tell me about your overall experience? (fast shipping, good customer service, non-broken items, etc.) And for everyone else, can you recommend a good site/online retailer to buy from? Thanks! Team_Vietnam � Have you received any broken item before like broken paddle from the store? �

I have only bought online once myself at a different site and everything was fine but on one occasion my friend bought a blade that was kind of chipped. Returning it and replacing it was fine but it was a hassle to do so.

I really appreciate all the links to online shopping sites because I love online shopping. I am generally of the opinion that online shopping is very convenient. Besides this price comparison often shows that online shopping is cheaper than going to a store.
I have already bought something on the website ttpioneerspingpong.com and I was very satisfied with it. I could really recommend this specific website.