Butterfly amicus 3000 plus HELP!!!!

I thought I had a defect in my Amicus 3000s which has not been alternating (from ball 1 to ball 2 to ball 3 etc.)so I bought a new oscillator box from Butterfly NA only to discover its doing the same thing.
I called them but the robot guy wasn't there.
If I press the step button it will move to the next step but it will not do it in normal sequence.
How do I get the robot to move in sequence from ball to ball???
One guy at Butterfly told me there must be some button to hold down for it to go into oscillating mode but I cant find it!
Please help.
Petermoo

Thanks for replying.
My problem is not so basic. I have been successfully using the robot for two years now and I have used it to do all kinds of sequencing eg. Falkenberg, left to fight etc.
Let me try to give you a better description.
let us say you are programming the falkenberg 2 balls to the BH and one wide FH. You hold down ball A (2 lights ) and ball B (1 light).
The robot starts delivering ball A forever and never switches to ball B. If you press STEP the robot switches to ball B (FH) and just keeps delivering ball B at which point it just keeps sending out ball B forever.
I thought my robot had gone defective and bought a new controller and to my jaw dropping surprise, it keeps doing this!
Could it be some setting to tell the robot to enter multi (different) ball mode vs same ball mode?
Is there something mechanical on the robot that signals back the main box (ball one delivered , move to ball 2)?
Thanks again for reading this.
Looking forward to your comments.
Petermoo

I'm going to research both of these problems and let you know what I find out.  It may take me a week or so.

OK, I have one answer so far:

I'm still looking into the rest of the questions.  That was just all the answer I had so far.   

If the control box did not fix the issue, then the  box needs an external signal to let it know that it went to the requested position and now it can move to the next step when commanded to do so. If the required position is not know, it will not command it to move - most control systems use an external known reference before allowing a mechanical device to move in auto.

OK my precedent post was so useless...Maybe not this time:
I purchased at the recycle pc parts store extension chords (total cost $4) to have the control box near me (only pain is right-left controls are inverted). However I can't screw the connectors to the control box as there are no holes in the box for the connectors' side screws. Since I let the control box rest on those connectors sometimes they will slightly disconnect.
What I am getting at is the following: when the cables are not firmly connected to the control box the robot can act weird: it can completely stop or have some function(s) disabled.
Please let me know if you observe a change by holding firmly the connectors together after starting your routine.
If that theory is right I doubt both connectors are guilty. So do not try to push both of them at once; I foresee trouble trying that :).  I would hold the control box (well in place in its frame) from the top -fingers in places right above the connector where no button is pushing down- and push the connector you are troubleshooting upward.
 

Run your control box to the Robot without the $4 extension cable.

Originally posted by ybok I've got a problem with my Amicus also (see below) but my thoughts on your problem are:    - The manual stepping between balls works  - The programmed stepping doesn't work   so I would agree that the problem would be in the controller.  But the new controller exhibits the same problem.  Unfortunately, I have no idea how the signal to the shooting end to switch balls differs between manual and programmed.  When you solve the problem, please post it.       My problem is that (sometimes) the head position for the A ball is incorrect.  The B, C, D balls are always positioned correctly.  When this situation occurs, I turn off the shoot button, select the A ball and can see that the shooting head does not track the position slider - the shooting head for BC&D balls always immediately track the position slider.  It is very frustrating because the A ball is ALWAYS used.  I'm assuming that it is the controller - any thoughts about this problem?  I bought this Amicus 3000+ reconditioned and it is still in the warranty period but since the problem is intermittant and I wonder how quickly it can get resolved.

Correction to my earlier post: the cable is 15 poles, not 12.

i hope they will honor their name after doing such a mistake.
I suggest you complain about it let them repair the robot.

Originally posted by petermoo The plot thickens. The Butterfly people obviously sent me the wrong controller. My old box is a 3000+ while the new one is a 3000! I don't think this should cause any problems should it? I will check the wiring on the robot to see if there are any open circuits. Petermoo

Originally posted by petermoo I did notice the differences in the box but did not attribute that to the wrong box being sent. I initially thought it might just be an older box of the same model but I really should have noticed. Thanks

benfb,