Alex Table Tennis - MyTableTennis.NET Homepage
  New Posts New Posts RSS Feed - Ttnpp.com
  FAQ FAQ  Forum Search   Events   Register Register  Login Login
tabletennis11.com

Ttnpp.com
 Post Reply Post Reply Page  <1 891011>
Author
  Topic Search Topic Search  Topic Options Topic Options
dingyibvs View Drop Down
Gold Member
Gold Member
Avatar

Joined: 05/09/2011
Location: California
Status: Offline
Points: 1403 		Post Options Post Options   Thanks (0) Thanks(0)   Quote dingyibvs Quote  Post ReplyReply Direct Link To This Post Posted: 06/15/2011 at 1:39am
Originally posted by chris.b40 chris.b40 wrote:

Originally posted by assiduous assiduous wrote:

get what?

If you have to say something -say it, or spare me  your annoying one-liners.

Still no response from him. Online every day. I submitted a ticket too. Nothing. I don't want to file a dispute as I know he is  a legitimate business, but this customer service is beyond lousy.

I ordered and paid on May 16th. It is one month now, order still processing and all effort to get in touch fruitless.

Angry  Censored
Censored


 Sorry ! Just noticed your name says it all  ASSIDUOUS  (lol) Clown  sounds like  a combination of ass and idiot

Making fun of someone's nickname while not knowing what it means makes you sound like a combination of an ass and an idiot....
Blade: Hurricane Long 5 (968) FL
FH: D09C max
BH: D09C max
Back to Top
Sponsored Links


Back to Top
assiduous View Drop Down
Platinum Member
Platinum Member
Avatar

Joined: 05/01/2011
Location: United States
Status: Offline
Points: 2521 		Post Options Post Options   Thanks (0) Thanks(0)   Quote assiduous Quote  Post ReplyReply Direct Link To This Post Posted: 06/15/2011 at 1:33pm
Originally posted by ruarua2603 ruarua2603 wrote:

Originally posted by assiduous assiduous wrote:

get what?

If you have to say something -say it, or spare me  your annoying one-liners.

Still no response from him. Online every day. I submitted a ticket too. Nothing. I don't want to file a dispute as I know he is  a legitimate business, but this customer service is beyond lousy.

I ordered and paid on May 16th. It is one month now, order still processing and all effort to get in touch fruitless.

Angry  Censored
Censored

Same here. I am really worry now cuz my order which has been paid was on May 28th but I haven't got anything too. I've sent couple emails plus contacted him through skype but apparently I got no response at all. Do you guys think filing a dispute with Paypal would help? 


Noo, he is legit. I ordered from him before, and eventually (after 3 weeks) he responded and shipped and all was good.

Has anyone talked to him this week? Do you mind if we pm you our order numbers and you ask him for status? I mean if he is out of stock I understand, I just need to know what's going on..
puppy412 : Sorry man, I don't mean to sound disrespectful, but I know that more training will make me better, I don't need to come here to figure that out
Back to Top
beowulf View Drop Down
Beginner
Beginner
Avatar

Joined: 01/23/2009
Location: India
Status: Offline
Points: 96 		Post Options Post Options   Thanks (0) Thanks(0)   Quote beowulf Quote  Post ReplyReply Direct Link To This Post Posted: 06/16/2011 at 6:29am
I also ordered from him on 3rd of June and still no response from him. I have opened a ticket and updated it two times but still no response from him. Earlier, he used to ship my order within 2 days of placing order and had no problems with him. Don't know what's wrong with him nowUnhappy
Blade : Michael Maze ALC
F/H : Andro Hexer 2.1
B/H : Haifu Shark II Soft Max
Back to Top
assiduous View Drop Down
Platinum Member
Platinum Member
Avatar

Joined: 05/01/2011
Location: United States
Status: Offline
Points: 2521 		Post Options Post Options   Thanks (0) Thanks(0)   Quote assiduous Quote  Post ReplyReply Direct Link To This Post Posted: 06/16/2011 at 1:26pm
I have his phone number, but don't have the means to call him for free.

Can anyone call him for free and ask him why is he not responding to anyone?

I really don't want to file a Paypal dispute and damage the relationship.

PM me if you can call for free, and are willing to do so.
puppy412 : Sorry man, I don't mean to sound disrespectful, but I know that more training will make me better, I don't need to come here to figure that out
Back to Top
RyKnocks View Drop Down
Super Member
Super Member
Avatar

Joined: 05/15/2011
Location: Elk Grove, CA
Status: Offline
Points: 231 		Post Options Post Options   Thanks (0) Thanks(0)   Quote RyKnocks Quote  Post ReplyReply Direct Link To This Post Posted: 06/16/2011 at 1:50pm
The guy really needs to turn on the "stock" feature in his shopping cart software and input how many of each item he has in stock.  I've designed a site that used shopping cart software for its back end and they all have that feature.  Would save sooo much headache.
BTY Viscaria: FH Black Battle II / BH Red 802-40 2.0mm

Galaxy W-6: FH: FH/BH Yinhe Big Dipper 38*
Back to Top
chronos View Drop Down
Gold Member
Gold Member
Avatar

Joined: 02/27/2007
Status: Offline
Points: 1721 		Post Options Post Options   Thanks (0) Thanks(0)   Quote chronos Quote  Post ReplyReply Direct Link To This Post Posted: 06/16/2011 at 6:12pm
My order is in limbo, I filed a paypal claim and escalated to dispute, still nothing, this is over a month running.
Back to Top
ttran82 View Drop Down
Super Member
Super Member


Joined: 01/21/2011
Location: US, Bay Area
Status: Offline
Points: 133 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ttran82 Quote  Post ReplyReply Direct Link To This Post Posted: 06/16/2011 at 6:49pm
Originally posted by chronos chronos wrote:

My order is in limbo, I filed a paypal claim and escalated to dispute, still nothing, this is over a month running.

If you filed a claim with paypal, you will eventually get your money back.
It happened to me.
This ttnpp guy has good price, but his service is lousy.
I know many other people have purchased from him without problems and so are my other times with him.
However, in general, lacking communication and never responding to ticket system that his website provided is not acceptable.  I have stopped buying from this site after I got my money back from paypal's dispute. 
I hope he's reading this forum and pay attention to improving his selling service.
Back to Top
patient.bird View Drop Down
Super Member
Super Member
Avatar

Joined: 04/03/2011
Status: Offline
Points: 143 		Post Options Post Options   Thanks (0) Thanks(0)   Quote patient.bird Quote  Post ReplyReply Direct Link To This Post Posted: 06/16/2011 at 7:14pm
Originally posted by assiduous assiduous wrote:

I have his phone number, but don't have the means to call him for free.

Can anyone call him for free and ask him why is he not responding to anyone?

I really don't want to file a Paypal dispute and damage the relationship.

PM me if you can call for free, and are willing to do so.
I think more than the "free" part, what is important may be the ability to speak in Mandarin.
I just emailed him to see if he responds....will let you know.
Stiga AR NCT + Yasaka Mark V 2.0mm.....and a few others
Back to Top
chronos View Drop Down
Gold Member
Gold Member
Avatar

Joined: 02/27/2007
Status: Offline
Points: 1721 		Post Options Post Options   Thanks (0) Thanks(0)   Quote chronos Quote  Post ReplyReply Direct Link To This Post Posted: 06/16/2011 at 7:17pm
No beef with the guy, I'm sure he's swamped.  Honestly I'd come back if he posted here with an explanation.  I think he should hire some people to help him out, not many sites out there like it.
Back to Top
assiduous View Drop Down
Platinum Member
Platinum Member
Avatar

Joined: 05/01/2011
Location: United States
Status: Offline
Points: 2521 		Post Options Post Options   Thanks (0) Thanks(0)   Quote assiduous Quote  Post ReplyReply Direct Link To This Post Posted: 06/16/2011 at 9:16pm
Originally posted by patient.bird patient.bird wrote:

Originally posted by assiduous assiduous wrote:

I have his phone number, but don't have the means to call him for free.

Can anyone call him for free and ask him why is he not responding to anyone?

I really don't want to file a Paypal dispute and damage the relationship.

PM me if you can call for free, and are willing to do so.
I think more than the "free" part, what is important may be the ability to speak in Mandarin.
I just emailed him to see if he responds....will let you know.

He speaks english, and well. At least someone in his company does. When I chat in skype with ohgnow, his english is effortless, not someone trying to put together a sentence.

Any takers? Nobody from his area that can call? If I spend $20 on the phone call, that totally defeats the purpose of my order. I would rather get my money back from paypal.
puppy412 : Sorry man, I don't mean to sound disrespectful, but I know that more training will make me better, I don't need to come here to figure that out
Back to Top
bluebucket View Drop Down
Platinum Member
Platinum Member


Joined: 02/20/2011
Location: 16
Status: Offline
Points: 2882 		Post Options Post Options   Thanks (0) Thanks(0)   Quote bluebucket Quote  Post ReplyReply Direct Link To This Post Posted: 06/16/2011 at 10:14pm
If it costs you $20 to call hong kong you need a new phone company :)? most places should be charging like 5 cents a minute or less
Back to Top
patient.bird View Drop Down
Super Member
Super Member
Avatar

Joined: 04/03/2011
Status: Offline
Points: 143 		Post Options Post Options   Thanks (0) Thanks(0)   Quote patient.bird Quote  Post ReplyReply Direct Link To This Post Posted: 06/16/2011 at 10:48pm
Originally posted by bluebucket bluebucket wrote:

If it costs you $20 to call hong kong you need a new phone company :)? most places should be charging like 5 cents a minute or less
If you call using skype, it is 2.3 cents per min to HK
Stiga AR NCT + Yasaka Mark V 2.0mm.....and a few others
Back to Top
assiduous View Drop Down
Platinum Member
Platinum Member
Avatar

Joined: 05/01/2011
Location: United States
Status: Offline
Points: 2521 		Post Options Post Options   Thanks (0) Thanks(0)   Quote assiduous Quote  Post ReplyReply Direct Link To This Post Posted: 06/17/2011 at 12:39am
When I call Bulgaria it is a dollar something a minute (AT&T). 

Skype would be OK, if I had credit. But I am not gona get credit just for that. ANd they don't sell $2 of credit..


Edited by assiduous - 06/17/2011 at 12:40am
puppy412 : Sorry man, I don't mean to sound disrespectful, but I know that more training will make me better, I don't need to come here to figure that out
Back to Top
RyKnocks View Drop Down
Super Member
Super Member
Avatar

Joined: 05/15/2011
Location: Elk Grove, CA
Status: Offline
Points: 231 		Post Options Post Options   Thanks (0) Thanks(0)   Quote RyKnocks Quote  Post ReplyReply Direct Link To This Post Posted: 06/17/2011 at 4:10am
I just chatted him through the live help on his website by saying "Hello".  He replied with a "Hello" of his own and i proceeded to ask him about my order.  Here's how it went:

< ="utf-8">
Ryan 說:
Hello there
Table Tennis Ping Pong 說:
hello
Ryan 說:
Could you please check my order #5030 and let me know if you have all items in stock
Ryan 說:
And if not, I would either like to replace the non-stocked items with something you do have or obtain a refund
Ryan 說:
Are you still there sir?
Ryan 說:
I would really love for this order to go as smoothly as possible
Ryan 說:
hello?
Table Tennis Ping Pong 說:
sent today
Table Tennis Ping Pong 說:
just updated the record
Ryan 說:
Thank you very much sir
Ryan 說:
I really appreciate you taking the time to look into this for me
Ryan 說:
You know, many people across table tennis forums are concerned that you haven't been answering them even after a month after they've placed their order.
Ryan 說:
Many people love ordering from your store, so it would probably be helpful to reach out and let everyone know what's going on.
Table Tennis Ping Pong 說:
its just lack of many power for customer service here.. headache
Ryan 說:
Ahh okay, well I appreciate you taking the time to look into my order again. I look forward to receiving it.

Right after he said he updated my order, I received an email saying the order had been sent along with a tracking number.  I followed the tracking number but I guess it's not in the HK Post's system yet.  I'll give it a few days to see how it goes.  I've been messaging him over and over again through Skype with no response and finally got to him through the live chat on his site.

Assiduous, I hope you have better luck with it.  BTW, this happened about 12:45am Pacific Standard Time.  Also, my order was for a sheet of LKT Red Diamond, Moon 38* Black, and two sheets of Mercury II 35* Red and Black.


Edited by RyKnocks - 06/17/2011 at 4:14am
BTY Viscaria: FH Black Battle II / BH Red 802-40 2.0mm

Galaxy W-6: FH: FH/BH Yinhe Big Dipper 38*
Back to Top
assiduous View Drop Down
Platinum Member
Platinum Member
Avatar

Joined: 05/01/2011
Location: United States
Status: Offline
Points: 2521 		Post Options Post Options   Thanks (0) Thanks(0)   Quote assiduous Quote  Post ReplyReply Direct Link To This Post Posted: 06/17/2011 at 8:57am
you lucky.. 

he will not reply to me


Edited by assiduous - 06/17/2011 at 9:03am
puppy412 : Sorry man, I don't mean to sound disrespectful, but I know that more training will make me better, I don't need to come here to figure that out
Back to Top
bluebucket View Drop Down
Platinum Member
Platinum Member


Joined: 02/20/2011
Location: 16
Status: Offline
Points: 2882 		Post Options Post Options   Thanks (0) Thanks(0)   Quote bluebucket Quote  Post ReplyReply Direct Link To This Post Posted: 06/17/2011 at 9:06am
If he's anything like me he wont talk until he's done the job for you. There's nothing worse when you are selling online than having people ask you about things you already know about. All it does is give you stress. Although I agree it would be easier if he had a thing that said "in stock" or "can order"
Back to Top
RyKnocks View Drop Down
Super Member
Super Member
Avatar

Joined: 05/15/2011
Location: Elk Grove, CA
Status: Offline
Points: 231 		Post Options Post Options   Thanks (0) Thanks(0)   Quote RyKnocks Quote  Post ReplyReply Direct Link To This Post Posted: 06/17/2011 at 10:31am
I'll tell you though, this is by far the most I've ever had to work to make sure a package was delivered.  Was it worth the $20 I saved by ordering from him?  Maybe...  Will I order from him again anytime soon?  Probably not, at least, not until I start seeing this thread fill with glowing reviews for a few weeks.

Message to ColesTT....Can you please stock Palio and more Galaxy rubber and list Moon, Sun, and Mars as separate items?!?!?!  At the prices that you sell your Galaxy rubber, I'm sure they'll be a hit.
BTY Viscaria: FH Black Battle II / BH Red 802-40 2.0mm

Galaxy W-6: FH: FH/BH Yinhe Big Dipper 38*
Back to Top
assiduous View Drop Down
Platinum Member
Platinum Member
Avatar

Joined: 05/01/2011
Location: United States
Status: Offline
Points: 2521 		Post Options Post Options   Thanks (0) Thanks(0)   Quote assiduous Quote  Post ReplyReply Direct Link To This Post Posted: 06/17/2011 at 11:02am
I understand that. But still I would appreciate it VERY much if I were told 'sorry, out of stock, holding until shipment'. Holding people in limbo is never a good approach.

I too stop shopping there. Not worth the hassle.
puppy412 : Sorry man, I don't mean to sound disrespectful, but I know that more training will make me better, I don't need to come here to figure that out
Back to Top
pablogilberto View Drop Down
Silver Member
Silver Member
Avatar

Joined: 04/21/2008
Location: somewhere
Status: Offline
Points: 550 		Post Options Post Options   Thanks (0) Thanks(0)   Quote pablogilberto Quote  Post ReplyReply Direct Link To This Post Posted: 06/17/2011 at 11:35am
I've never had problems with ttnpp and they've always been very responsive on IM as well.  I wonder if there's something going on internally.
Back to Top
RyKnocks View Drop Down
Super Member
Super Member
Avatar

Joined: 05/15/2011
Location: Elk Grove, CA
Status: Offline
Points: 231 		Post Options Post Options   Thanks (0) Thanks(0)   Quote RyKnocks Quote  Post ReplyReply Direct Link To This Post Posted: 06/17/2011 at 11:47am
Originally posted by pablogilberto pablogilberto wrote:

I've never had problems with ttnpp and they've always been very responsive on IM as well.  I wonder if there's something going on internally.

When was the last time you ordered?

BTW, my tracking number showed up in the HK Post website this morning so my package is truly on its way.
BTY Viscaria: FH Black Battle II / BH Red 802-40 2.0mm

Galaxy W-6: FH: FH/BH Yinhe Big Dipper 38*
Back to Top
pablogilberto View Drop Down
Silver Member
Silver Member
Avatar

Joined: 04/21/2008
Location: somewhere
Status: Offline
Points: 550 		Post Options Post Options   Thanks (0) Thanks(0)   Quote pablogilberto Quote  Post ReplyReply Direct Link To This Post Posted: 06/17/2011 at 11:59am
Originally posted by RyKnocks RyKnocks wrote:

Originally posted by pablogilberto pablogilberto wrote:

I've never had problems with ttnpp and they've always been very responsive on IM as well.  I wonder if there's something going on internally.

When was the last time you ordered?

BTW, my tracking number showed up in the HK Post website this morning so my package is truly on its way.


3 weeks back for a couple of Tin Arc's.
Back to Top
bluebucket View Drop Down
Platinum Member
Platinum Member


Joined: 02/20/2011
Location: 16
Status: Offline
Points: 2882 		Post Options Post Options   Thanks (0) Thanks(0)   Quote bluebucket Quote  Post ReplyReply Direct Link To This Post Posted: 06/17/2011 at 12:31pm
You only have a problem (cause yourself a problem) if you order obscure stuff most of the time or 10 different rubbers. If you just want a sheet or 3 of a popular rubber it'll be in stock and sent straight away
Back to Top
assiduous View Drop Down
Platinum Member
Platinum Member
Avatar

Joined: 05/01/2011
Location: United States
Status: Offline
Points: 2521 		Post Options Post Options   Thanks (0) Thanks(0)   Quote assiduous Quote  Post ReplyReply Direct Link To This Post Posted: 06/17/2011 at 1:11pm
Yep. I ordered 11 different :(
puppy412 : Sorry man, I don't mean to sound disrespectful, but I know that more training will make me better, I don't need to come here to figure that out
Back to Top
Mike7381 View Drop Down
Super Member
Super Member
Avatar

Joined: 06/07/2011
Location: United States
Status: Offline
Points: 111 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Mike7381 Quote  Post ReplyReply Direct Link To This Post Posted: 06/18/2011 at 7:27am
I just talk to him using his live help and confirming all the items that I ordered are in stocks, I also told him that many people are complaining about waiting too long for your order. He said, it would not happen if everyone check to see if the items are in stock first. Oh well, I just placed my order. Hopefully, I will get it soon. Worst case, I will just file a complain on Paypal or my cc company to get my money back. I have nothing to lose except some time.
Back to Top
RyKnocks View Drop Down
Super Member
Super Member
Avatar

Joined: 05/15/2011
Location: Elk Grove, CA
Status: Offline
Points: 231 		Post Options Post Options   Thanks (0) Thanks(0)   Quote RyKnocks Quote  Post ReplyReply Direct Link To This Post Posted: 06/19/2011 at 5:02am
Originally posted by Mike7381 Mike7381 wrote:

He said, it would not happen if everyone check to see if the items are in stock first.

I can agree, but the issue is that his site doesn't reflect his current stock and it's very hard to catch him or get a reply.  Pretty sad that we have to resort to finding him on his live help first to ask if he has any stock.  Maybe he's just lazy to update his stock which is why he doesn't use the stock feature.
BTY Viscaria: FH Black Battle II / BH Red 802-40 2.0mm

Galaxy W-6: FH: FH/BH Yinhe Big Dipper 38*
Back to Top
Mike7381 View Drop Down
Super Member
Super Member
Avatar

Joined: 06/07/2011
Location: United States
Status: Offline
Points: 111 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Mike7381 Quote  Post ReplyReply Direct Link To This Post Posted: 06/20/2011 at 1:48am
Well, usually the shopping cart will automatically deduct quantity of the stock whenever someone purchased something. He only need to do it once and update whenever he get the stocks. I don't know maybe he can hire a part time to do that, since the labor in HK is so cheap. $28 HKD minimum wage. He can easily make that money if few more people buy from him.
Back to Top
assiduous View Drop Down
Platinum Member
Platinum Member
Avatar

Joined: 05/01/2011
Location: United States
Status: Offline
Points: 2521 		Post Options Post Options   Thanks (0) Thanks(0)   Quote assiduous Quote  Post ReplyReply Direct Link To This Post Posted: 06/20/2011 at 11:58am
I finally ran out of patience and filed a dispute. I am done with this nonsense.

I don't know how many dispute can people file against you before someone shuts you down. I don't want him to shut down but at this point I have no way of getting my money back. They guy just does not respond. I registered a new skype account and added him to contacts. He added me too! So he is not away. But when said I want to ask him a question he never responded. I didn't write the order number, just wanted to see how he responds to a random person. He just doesn't care.

There is always a catch with these good prices : )
puppy412 : Sorry man, I don't mean to sound disrespectful, but I know that more training will make me better, I don't need to come here to figure that out
Back to Top
dingyibvs View Drop Down
Gold Member
Gold Member
Avatar

Joined: 05/09/2011
Location: California
Status: Offline
Points: 1403 		Post Options Post Options   Thanks (0) Thanks(0)   Quote dingyibvs Quote  Post ReplyReply Direct Link To This Post Posted: 06/20/2011 at 7:26pm
Originally posted by assiduous assiduous wrote:

I finally ran out of patience and filed a dispute. I am done with this nonsense.

I don't know how many dispute can people file against you before someone shuts you down. I don't want him to shut down but at this point I have no way of getting my money back. They guy just does not respond. I registered a new skype account and added him to contacts. He added me too! So he is not away. But when said I want to ask him a question he never responded. I didn't write the order number, just wanted to see how he responds to a random person. He just doesn't care.

There is always a catch with these good prices : )

He ALWAYS responds when he's online, away or not(actually he seems to always be away).  I don't think I've heard differently from anybody except you.  Are you sure you're doing things right?  How much time are you giving him to respond? Usually after my first hello it takes him 5-10 minutes before he says hello back.  After the first hello, he replies fairly quickly, usually within a minute of my question though occasionally longer.
Blade: Hurricane Long 5 (968) FL
FH: D09C max
BH: D09C max
Back to Top
patient.bird View Drop Down
Super Member
Super Member
Avatar

Joined: 04/03/2011
Status: Offline
Points: 143 		Post Options Post Options   Thanks (0) Thanks(0)   Quote patient.bird Quote  Post ReplyReply Direct Link To This Post Posted: 06/20/2011 at 11:15pm
I was trying for assiduous.
TTNPP is now a contact on skype, but does not respond to my messages.

Sorry!


Edited by patient.bird - 06/20/2011 at 11:16pm
Stiga AR NCT + Yasaka Mark V 2.0mm.....and a few others
Back to Top
assiduous View Drop Down
Platinum Member
Platinum Member
Avatar

Joined: 05/01/2011
Location: United States
Status: Offline
Points: 2521 		Post Options Post Options   Thanks (0) Thanks(0)   Quote assiduous Quote  Post ReplyReply Direct Link To This Post Posted: 06/21/2011 at 12:13am
dingy, i don't think you have read much of this thread. There are many people complaining about him not responding.

A while ago i placed another order, and he was late to ship, but he did respond and made it right.

Now he won't respond. I have skype on 16 hrs a day, on my iphone when not on my PC. Believe me, he has had time to respond. I created new account and asked him to add me to his contacts. He does add me, but still does not respond. I am just unlucky I guess. Either way I have exhausted all other solutions and had to file the claim. 
puppy412 : Sorry man, I don't mean to sound disrespectful, but I know that more training will make me better, I don't need to come here to figure that out
Back to Top
 Post Reply Post Reply Page  <1 891011>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.01
Copyright ©2001-2018 Web Wiz Ltd.

This page was generated in 0.516 seconds.

Become a Fan on Facebook Follow us on Twitter Web Wiz News
Forum Home | Go to the Forums | Forum Help | Disclaimer

MyTableTennis.NET is the trading name of Alex Table Tennis Ltd.

Copyright ©2003-2024 Alex Table Tennis Ltd. All rights reserved.