Shipping Responsibly
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Category: Buy and Sell
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URL: http://mytabletennis.net/forum/forum_posts.asp?TID=17883
Printed Date: 04/20/2024 at 8:48am
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Topic: Shipping Responsibly
Posted By: tommyzai
Subject: Shipping Responsibly
Date Posted: 04/23/2008 at 10:24pm
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Shipping Responsibility Policy/Agreement:
Nearly every member who has bought, sold, or traded domestically or internationally on MYTT has encountered or thought about the following question: WHO IS RESPONSIBLE, BUYER OR SELLER, IF A PACKAGE GETS LOST? I created this post with the hope of coming up with a general agreement that we can use. What should the policy be? Who is responsible should a package get lost from member to member internationally? domestically? ------------- For More Info, PM or Email me: [email protected] |
Replies:
Posted By: dalamchops
Date Posted: 04/23/2008 at 10:40pm
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honestly, i just hope it never happens unjinx ------------- Stiga Titanium 5.4 Cpen Andro Hexer Pips 2.1 Donic Acuda S2 Max |
Posted By: zchao93
Date Posted: 04/23/2008 at 10:48pm
| i agree with dalam but i think it would the seller |
Posted By: kenneyy88
Date Posted: 04/23/2008 at 10:48pm
| its the choice of the seller. |
Posted By: THEMANFZ1
Date Posted: 04/23/2008 at 10:50pm
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The only solution to this is to insure the item being shipped so that in the event that it gets lost, the seller can refund the money to the buyer using the insurance. Granted this will add to the cost of shipping but I think its the only way. This will also allow for tracking of the item. Just my thoughts on the subject.
------------- Joola MC1-Inspirit Quattro 2.0 & Palio CJ8000 Ritc V6-Globe 999 2.0 & 729 lightning FX |
Posted By: tiehwen
Date Posted: 04/23/2008 at 10:52pm
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50/50
Seller loses his/her "stuffs" or whatever. Buyer doesn't get what he/she has paid for.
So it should be fair for both to share the loss.
For me to ship within Canada is guaranteed to get there as I've been using Purolator and I never have to worry abt it @ all.
So far nothing bad has happened to me EXCEPT that new DHS H3 Prov. I shipped to US was lost and I refunded him half of what he paid me. ------------- http://mytabletennis.net/Forum/forum_posts.asp?TID=17089" rel="nofollow - I love & am inspired by Malala Yousufzai's "True & Tough" LIFE STORY |
Posted By: kyoshojoe
Date Posted: 04/23/2008 at 11:47pm
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I've gone through this issue a number of times when trading RC equipment online. Selling an Item - buyers option to purchase insurance, if they forgo the insurance then it's at their (buyers) risk. This is to help keep down the cost of shipping. I always give the option for insurance at an extra cost. If the buyer opts out of insurance, I'll voluntarily add delivery confirmation to have proof that the item was received to take care of some of the less "honest" traders out there. Trading a More Valuable Item - ALWAYS insure for a mutually agreeable amount that would cover shipping and cost of item. The insurance is cost is less painful when you think of the potential loss. Trading a Less Valuable Item - traders discretion. I will insure if the item value is over $30 or so. Anyway, this is pretty much how I approach shipping. Keep in mind, I've only had 3 items lost by US Postal Service in the 7 years of shipping via eBay and the other "hundreds" of trades I've done outside that entity. Not too bad, unfortunately the first item I lost was uninsured  . That rattled my cage and I insured after that, which took care of the following 2 lost items ....I've had people ask me why I have a moon as an avatar...guess it means I'm mooning you. haha, hehe, -er... |
Posted By: ppgear
Date Posted: 04/24/2008 at 12:11am
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I offer the customer the choice, and let them make an informed decision. By default I ship with tracking and insurance, so they will be covered if the item is lost, and get a 100% refund, maybe not for the cost of shipping though, it just covers the product value. But I also offer them the choice to send via untracked lettermail for cheaper, but I tell them I won't be responsible if it's lost. This way, the customer knows the pros and cons of both choices, and accepts full responsibility for their decision. Problem solved. You should never leave these details ambiguous, otherwise you will definitely get into disputes when a package is lost. It's the retailer's responsibility to inform the customer of the risks and clarify what will happen if the package is lost, whether or not you do a 50% refund or whatnot. This clears the retailer of any extra responsibility. Always clarify first; maybe include this information in your e-mail signature or something. ------------- Arthur Lui Revspin.net - Table Tennis Equipment Reviews Top USATT Rating: 2131 |
Posted By: tommyzai
Date Posted: 04/24/2008 at 12:14am
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PPGEAR, is dead on . . .
Communication up front. That's why I created this post . . . to generate this dialogue and encourage buyer and seller have a clear understanding of responsibility. It's all our hope that the package arrives safely, but . . . ------------- For More Info, PM or Email me: [email protected] |
Posted By: tomtomny
Date Posted: 04/24/2008 at 10:15am
| Do how ebay does... As long as the item gets shipped with insurance at buyers expense, no one gets hurt. And for seller's protection, try shipping with receipt confirmation(sign request). |
Posted By: tommyzai
Date Posted: 04/24/2008 at 12:39pm
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Within the USA shipping is very easy and not too expensive. Delivery confirmation is about .75 cents and insurance for about $2.00. However, as soon as a package leaves the country the price goes WAY up. Registered and Express from USA to other countries is too expensive. The other problem is the postal service and customs of many other countries are NOT as reliable as the USPS and USA Customs tend to be. I don't mean to sound boastful, but this is true. There are many countries whereby the customs and postal workers open up packages and steal! That doesn't happen too often here. I've lived in many places in the world and sadly this is true. :-(. So, as a seller it's very scary for me to pack something nicely, post, then cross my fingers and say my prayers that once it gets to the other country it will make it to my customer! For many other countries it's a little better to ship to USA. They seem to have affordable registered mail and tracking by comparison. In conclusion, I think it all comes down to communication. The buyer and seller both need to agree upon the terms prior to shipping. I think the buyer needs to be presented with the options and make the decision to pay more for more safety or less for less safety or share the risk with a 50/50 split. Whatever the agreement, as long as there is an agreement, there shouldn't be any fighting if the package gets lost! I'd like to mention that as a EJ Madman I have been on both ends several times, getting burned in both directions. When a package gets lost it stinks for both, buyer and seller. ------------- For More Info, PM or Email me: [email protected] |
Posted By: EvolutionTTC
Date Posted: 04/24/2008 at 1:22pm
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Without insurance buyers fault.
Selling without giving buyer option to purchase insurance sellers fault.
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Posted By: Halibass
Date Posted: 05/07/2008 at 10:10pm
| Bump back up to the top for general info. Thx. |
Posted By: gnopgnipster
Date Posted: 05/07/2008 at 10:22pm
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Seller's fault for not tracking the package, and/or buying insurance. My shipping and handling fees might be a little bit higher when I send equipment, but at least I know what happenned if there is a problem.
Cheers!
http://www.valortabletennis.com - www.valortabletennis.com ------------- Hardbat: Valor Champion/FH/BH-Valor Premier-OX Regular:Valor Big Stick FH-Apollo II & BH-Globe 979 OX |
Posted By: Halibass
Date Posted: 05/07/2008 at 10:29pm
| Seller can provide insurance (and mark up the total price to cover that charge), or can offer insurance at an additional fee for the buyer. There's no set way. |
Posted By: cole_ely
Date Posted: 05/08/2008 at 12:01am
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My stance is that if it's trackable I guarantee it. Except I've told a couple people in south america if they want me to ship down there, they're on their own. But the big exception is first class. Smaller orders can go much cheaper first class to europe, canada, aus. But if the customer accepts that discount on shipping, they're accepting the risk. And I'm always VERY careful to explain that in very clear terms. ------------- Wavestone St with Illumina 1.9r, defender1.7b Please let me know if I can be of assistance. |
Posted By: patient.bird
Date Posted: 05/19/2011 at 1:57pm
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Who is responsible if a package got lost ? - Always the seller. If the seller cannot prove that the package was delivered to the buyer's address, sorry bad luck is what Paypal or Credit Card company will say. Claiming that the buyer did not opt for insurance sounds like a good argument, but that's all it amounts to: talk. If a dispute is filed, the buyer will always win. Who is responsible if the package came damaged in transit and was not insured ? - Seller, because he controls the packaging aspect: what type of box, how much cushioning, etc. The tactic of offering insurance as an option to buyers is just a gimmick to pass on the insurance cost to the buyer. A smart buyer would never opt for it because they would know the burden is on the seller. A smart seller would Always insure what can be damaged or lost in transit. But again, not many buyers know that, and they will fall for the verbal intimidation. ------------- Stiga AR NCT + Yasaka Mark V 2.0mm.....and a few others |
Posted By: Mike7381
Date Posted: 06/11/2011 at 1:14am
| I totally agree with Patient.Bird. Since there is no way a seller can prove if the shipment gets to the buyer's address, seller should be responsible for it. Especially in this forum, when the buyer trust the seller by paying for the items first and without any security. Obviously sellers from this forum can just take the money and not send the money. If that happen, there is nothing the buyers can do, because sending payment as gift means giving away the money and hoping the seller is honest and send the goods. I personally would rather pay a little extra and have a more secure payment method. I mean after all it is just a few dollars difference. 1.9 - 2.9 % +30cents. I am new from this forum and are planning to buy tons of item here, however, I will tell the seller that I will pay the extra Paypal fee to have the peace of mind. |
Posted By: gnopgnipster
Date Posted: 06/11/2011 at 6:29am
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I always ship with Delivery Confirmation. That way I know it got there. I also use Paypal because of the safety features. CHEERS! ------------- Hardbat: Valor Champion/FH/BH-Valor Premier-OX Regular:Valor Big Stick FH-Apollo II & BH-Globe 979 OX |
Posted By: Baal
Date Posted: 09/25/2013 at 7:07am
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Agree with main points here. Also, why in the future I simply won't be selling anything from US to abroad except Canada. Too unpredictable and costly. |
Posted By: sidespinBH
Date Posted: 11/29/2019 at 9:02am
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Well guys , In my opinion its a shitty situation if this happens... There are a few tips I'd like to point out ,based on my experience as seller mostly , but as buyer as well : 1. The best option is to insure the package , even without tracking number, in Case of loss or damage ,insurance is much more helpful than tracking number , you get fully refunded with insurance. For international delivery , if seller insures the true value of the item , it will be stopped at customs and extra import fees will apply , ( i guess buyer is responsible for paying them ). However if shipping is handled by local post offices , in this case insurance may not be applied always , in fact in most countries its not available as option for international shipping. 2. There is no true SELLER'S PROTECTION with paypal , its a BIG LIE . PayPal only protects BUYERS ,regardless of what paypal claims in their website and campaigns. So i suggest to sellers not to accept payment with paypal protection, because Its Very Easy for a cunning Buyer to claim a full refund Please read below ( at the bottom ) to understand the reason. http://mytabletennis.net/forum/butterfly-discounts-week-deals_topic85577.html" rel="nofollow - http://mytabletennis.net/forum/butterfly-discounts-week-deals_topic85577.html |